Refund and Exchanges Policy


Riddle&Wisp does not offer exchanges, returns or refunds of any kind on the items offered in our stores at this time. Shipping is the sole responsibility of the customer. Please inspect all items carefully before purchasing them. Due to the handmade nature of these products, some items may have imperfections that might appear to be defects. These are not considered as defects and are features of the manufacturing process. Items may appear differently than the images online.

Any questions or concerns can be directed to our customer support via email at

Shipping is the sole responsibility of the customer. Any issues with shipping must be directed at the shipping company. Please contact customer support if additional information is needed.

If you've found a major issue in your order, you are welcome to contact us.

Riddle&Wisp cannot be responsible for the misuse of any of its product(s), nor guarantee any outcome of its product(s) or any ritual(s). It is strictly for entertainment purposes. Some items can contain flammable, poisonous, or toxic ingredients. If you choose to buy these items, Riddle&Wisp shall not be held responsible for any injuries, misuse, damages, or losses resulting from the use of products or services. Items within are created to aid you in your spiritual path and are sold “AS IS” or “AS AVAILABLE”. Your purchase(s) from this shoppe signifies and is the acceptance of these terms; is at your sole risk and all Liability is released here within.